Sequencing Adobe CS4

July 7, 2010 by Ramesh

Issue: On Win7 64 bit OS, while launching one of the products like Photoshop CS4 or Illustrator CS4 etc, the application loads for few seconds before License fails. There after the application never works

Below error message seen

“Licensing for this product has stopped working.
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.”

Solution: Sequence the application on Win7

Reason: The Creative Suite has 2 versions of service (32 & 64 bit). 32 bit service gets installed when sequenced on a 32 bit OS. And hence fails to kick in on a 64 bit OS.

Note:  The application CANNOT be opened for upgrade albeit you need to upgrade the sequenced application. The service fails to kick in after performing an upgrade thereby showing up the above error once again.

As the sequenced application(Full Suite) runs into 4+GB in size, it is always a better idea to break them into independent products like Illustrator CS4, InDesign CS4 for sequencing

The same is applicable for Adobe Creative Suite 3 (CS3) products as well


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